Delivery & Replacement FAQs
How plants are packed and delivered, and what to do if one arrives damaged.
How are plants delivered?
Plants are packed in their pots with protective packing so the soil and leaves stay in place. See delivery & packaging for areas and charges.
Will my plant look exactly like the photo?
Every plant is grown in a nursery and is unique, so size, shape, leaf colour and pot may differ slightly from the picture.
What if a plant arrives damaged?
Please take photos at delivery and contact us as soon as possible by WhatsApp, phone or the contact form with your order number. Replacements are handled as per our replacement policy.
How should I unpack and care for a new plant?
- Remove the packing gently and keep the plant in bright, indirect light for a few days.
- Check the soil before watering; plants are usually watered before dispatch.
- Wait a couple of weeks before repotting.